FAQ
We at "Foglia D’oro" ("Company," "we," "us") respect your privacy and want you to understand how we collect, use and share information about you i.e., our visitors, users and customers (“you”, “Users”). This Privacy Policy ("Policy") addresses our data collection practices. This Privacy Policy is published in compliance with, inter alia, applicable provisions of the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “Rules”) and Information Technology (Intermediaries Guidelines) Rules, 2011.Unless otherwise specified, this Policy applies when you access or use our website(s), our social media networks and related platforms ("Platforms").
By using the Platforms, you agree to provide us your information in accordance with the terms of this Policy, our Terms of Use , or any other agreement that governs your use of our Platforms (collectively the “Agreements”). You should not use our Platform if you do not agree with the terms and conditions contained in these Agreements.
Kindly note this Platform is not intended for children and we do not collect data relating to children.
1. About This Privacy Policy: This Privacy Policy provides information with regards to, (a) the type of information collected from the Users, including Personal Information and Sensitive Personal Data or Information (as defined herein) relating to an individual, (b) the purpose, means, and modes of collection, usage, processing, retention and destruction of such information, and (c) the process of how and to whom we will disclose such information.
2. Acceptance: By using the services or by otherwise giving us your information, you will be deemed to have read, understood and agreed to the practices and policies outlined in this Policy and agree to be bound by this Policy. You hereby consent to our collection, use, and sharing, disclosure of your information as described in this Policy. We reserve the right to change, modify, add or delete portions of the terms of this Policy, at our sole discretion, at any time. If you do not agree with this Policy at any time, do not use any of the Services or give us any of your information. If you use the services on behalf of another person or entity, you represent that you are authorized by such person or an entity to (i) accept this Policy on such person’s or entity’s behalf, and (ii) consent on behalf of such person or entity to our collection, use and disclosure of such person’s or entity’s information as described in this Policy.
3. Collection and Use of Personal data: Certain services provided on the Platform require us to know who you are so that we are more equipped to service your requirements. When you access the services, or through any interaction with us via emails, telephone calls, or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by us. We collect the information you provide directly to us. For example, we collect information when you create an online account, sign up to receive our emails, communicate with us on the Platform or via third-party social media sites, or purchase our services. Additionally, data can also be collected when you contact us directly in our office or in your correspondence with us in relation to the services we offer. The type of information we may collect includes your:
- Name;
- email address;
- pin code;
- date of birth;
- billing address;
- shipping address;
- phone number;
- payment card information;
- products ordered;
- purchase date;
- date of the event for which you require our services;
- insurance details (such as your insurance carrier and insurance plan);
- nature of the event.
The information collected from you by us may constitute ‘Personal Information’ or ‘Sensitive Personal Data or Information’ under the Rules.
“Personal Information” is defined under the Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate is capable of identifying such person.
The Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:
- passwords;
- financial information such as bank accounts, credit and debit card details, or other payment instrument details;
- physical, physiological, and mental health condition;
- sexual orientation;
- medical records and history;
- biometric information;
- any detail relating to the above clauses as provided to body corporate for providing service;
- information received by body corporate under lawful contract or otherwise.It is however brought to your attention that any information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Sensitive Personal Data or Information for the purposes of these rules.
4. Usage: A. We may use the collected Personal Information and other information as provided by you, for the following reasons, including to:
- provide the services you request;
- administer, promote, monitor, and/or comply with any issues related to your usage or connection to the Platform including your registration on the Platform;
- register and/or maintain the account that you may open with us, including facilitating purchases via the website as the consumer of some of our services. Please be aware that while purchasing our products, the payment gateway may be privy to your financial information, as provided by you at the time of purchase of our product;
- process transactions and send you related information (i.e., confirmations and receipts);
- respond to your comments, questions and requests and provide customer service;
- deliver you information, deals, alerts, marketing, and promotional materials relating to our products and services;
- provide you with details about any policy adjustments, improvements, and/or amendments to our policy, terms and conditions;
- enter into agreements with you, and to perform our agreement to provide services to you when you stay with us;
- comply with all relevant laws and regulations or to support any government body, police entity, the regulatory board or related jurisdiction in law enforcement and/or inquiries.
- send you technical notices, updates, security alerts, and support and administrative messages;
- conduct research (including consumer study), polls, industry assessments, review and growth practices (including but not limited to data collection and/or profiling), collecting reviews on our services and to improve the same. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your device browser information, and your IP address;
- if you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you.
- better tailor our Platforms to your interests and needs; and
- offer you tailored advertising based on your behavior on our Platforms.
B. Use of Demographic / Profile Data / Your Information
(i) We use Personal Information to provide the services you request. To the extent we use your Personal Information to market to you, we will provide you the ability to opt-out of such uses. We use your Personal Information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud, and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
(ii) In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our Platform.
(iii) We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information.
(iv) We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like PIN code, age, or education level). We use this data to tailor your experience at our Platform, providing you with content that we think you might be interested in and to display content according to your preferences.
(v) Many of our services require us to collect images and other information from the User’s device camera and photos. For example, the user won’t be able to send snaps or upload photos from the camera roll unless we can access the camera or photos of the User.
C. Tracking Technologies Used: We may automatically collect information through tracking technologies. We may use tracking technologies when you visit or use the Platforms to collect information about your browsing and purchasing behavior. Type of information that we may collect include:
i) Click path data: The outcome of a visit to our Platform may result in data being transmitted from your computer to our server. Such data may be immediately processed and maintained by us. In particular, such details can contain the following:
- Date and time of the visit to the website
- IP address
- Pages visited on our Platform
- Browser information
ii) Cookies: We use cookies, where a tiny data file is sent to your browser to store and display statistical details about you while you visit our Platforms. The cookie is used for monitoring details such as the number of users and their consumption level, user profile and favored websites. You are always free to decline our cookies if your browser permits, although in that case, you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session. We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags to measure advertising effectiveness. We do not control the use of cookies by third parties.
iii) Web beacons: Online beacons contain icons that are not evident to the consumer. Tracking connections and/or related technology consist of a few lines of computer programming and can be implemented in our website. They are mainly used for statistical research purposes in combination with cookies. The system will also be used to detect traffic trends on our Platform.
iv) Analytics: Web analytics is the concept used for the practice of capturing and analyzing the actions of visitors to websites. It involves the study of user trends in order, for example, to assess the number of clicks to other sections of the website or to figure out what content and resources our users are more interested in. For such purposes, we use, in particular, the click-stream data and other techniques listed above.
5. Disclosure of the information we collect:
A. Publicly shared information: Any information that you voluntarily choose to share in a public area of our Platform (e.g., by posting a comment to a blog post or leaving a review) will be available to anyone who has access to that content.
B. We may disclose your information to following recipients for the purpose of managing, operating, administering our business and for legal purposes: To our other group entities for security purposes;
- To our other group entities for the purpose of evaluating our products and services;
- To financial institutions for the purpose of payments and transactions related to the provision of our products and services provided by our vendors/service providers and consultants;
- For our service providers who have been retained to provide services on our behalf or on behalf of the organization including
i) Service providers offering IT and outsourcing facilities such as data collection, electronic mail services, and delivery of IT administration processes;
ii) Professional, financial and legal advisors, tax advisors, auditors, insurers;
iii) Vendors, service suppliers, and contractors who have been contracted to help finance, run, administer and maintain our activities and business processes or to offer services that support the distribution of our goods and services;
We and our affiliates will share/sell some or all of your personal and other information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy.
C. Law Enforcement, Legal Process and Compliance: We may disclose information about you (1) if we are required or permitted to do so by applicable law or legal process, (2) to law enforcement authorities or other government officials to comply with a legitimate legal request, (3) when we believe disclosure is necessary to prevent physical harm or financial loss, (4) to establish, exercise or defend our legal rights, (5) in connection with an investigation of suspected or actual fraud or illegal activity or (6) otherwise with your consent.
6. Your Consent: By using the Platform and/ or by providing your information, you consent to the collection and use of the information you disclose on the Platform in accordance with this Policy, including but not limited to your consent for sharing your information as per the terms of this Policy.
7. Opting Out & Unsubscribe: If you no longer prefer to receive our promotional emails or newsletter, please follow the instructions for unsubscribing/opting-out as indicated at the bottom of the email. Although the changes to your account will be processed as quickly as possible within a reasonable amount of time, please understand that you may receive emails and/or newsletters until these changes have been processed. Also, note that opting-out does not apply to any communications necessary for the processing of your order.
8. Security: We have appropriate security measures in place to prevent your information from being accidentally lost, or used, or accessed in an unauthorized way. We limit access to your information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
9. Third party websites: The Platform may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the platforms. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Platform. We encourage you to learn about third parties’ privacy and security policies before providing them with information.
10. Changes and updates to this Policy: We will review our policies, procedures, and processes from time to time as part of our efforts to ensure we properly handle, secure, and process your information.We reserve the right to amend, at our sole discretion, the terms of this Policy. We would notify you about revisions to this Policy by publishing the updated Policy on our websites with the date it was revised. You are advised to visit the Platform from time to time to ensure that you remain fully aware of our current Policy.
11. Retention of the informationWe will only retain your information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
12. Contact Information: If you, at any time, should you wish to: i) Enquire about this Policy or about how we may manage, protect and/or process your information; or ii) Complain about the way we manage, protect, and/or process your information, please reach out to our Grievance Officer, whose name and contact details are provided below as per the Information Technology Act 2000 and Rules made thereunder
Name: Mr. Pradeep Noronha
Email Id: info@foglia-doro.com
Address: 67/1B, 4th cross, Lavella Road, Bangalore - 560001.
13. No waiver: The failure on our part to enforce any part of this Policy shall not constitute a waiver of any of our rights hereunder for past or future actions.
14. Governing law: This Policy shall be governed in all respects by the laws of India. In case of any dispute with respect to this Policy, the courts at Bangalore, India shall have exclusive jurisdiction to settle any such dispute or claim. DISCLAIMERWhile every effort is made to ensure the accuracy of the information offered on these pages, we shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The Platform could include inaccuracies or out-dated information and is subject to change at any time without notice. Your use of the Platform is at your own risk.
THE INFORMATION, DOCUMENTATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THE PLATFORM OF FOGLIA D’ORO ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND. FOGLIA D’ORO AND ITS OFFICERS, EMPLOYEES AND AGENTS DISCLAIM ALL WARRANTIES RELATING TO THE INFORMATION, DOCUMENTATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THE PLATFORM, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES AGAINST INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU, TO THE EXTENT INAPPLICABLE. FOGLIA D’ORO SHALL NOT BE LIABLE FOR DAMAGES, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL, AS A RESULT OF THE REPRODUCTION, MODIFICATION, DISTRIBUTION OR USE OF THE INFORMATION, DOCUMENTATION, SOFTWARE, PRODUCTS, AND SERVICES.
General
Q. What is the difference between dried flowers and preserved flowers?
- Most of our dried flowers have been naturally dried, while some have been dyed and dried. Preserved flowers have gone through a process of preservation in a glycerin bath. The glycerin replaces the moisture that was once within the flowers and foliage, giving them a pliable feel and fresh flower look. After preservation, the materials are dyed for a natural appearance.
Q. Do you conduct quality assurance tests?
- Yes. Foglia d'Oro conducts various studies in order to assure that high-quality flowers are delivered to our customers. We conduct ongoing blind test orders, examine customer service reports, study customer comments and suggestions, and track customer-representative conversations and interactions.
Q. Could I find Foglia d'Oro's quality of flowers at my local florist?
- Foglia d'Oro flowers are fresher, and therefore are most often of better quality than any flower you could purchase at your local florist. However, due to shipping constraints, 1-2 flowers per bunch may arrive bruised or damaged and may require additional TLC. It is also important to keep in mind that if you order bulk flowers, your flowers will arrive just as they would to a florist, without being prepared. You may have to remove foliage, guard petals, brown petals, thorns, etc. just as if you were your own florist! With the proper care and a little creativity, your Foglia d'Oro Flowers will become the talk of the party!
Q. Will my flowers be the exact color as the image shown on the page?
- Not always. We try to be as accurate as possible, but there are often variations in flower tone during the seasons, between our expert growers, etc. The images are a very good approximation of the products' shape and color, but some variation can be expected as with any natural product.
Q. Do you ship your flowers using water tubes?
- Most of our bulk flowers are not shipped in water tubes because we use a different hydration method to prepare your flowers for their journey. Prior to leaving the farm, our flowers are hydrated with a solution that keeps them at an ideal condition during their 1-4 day journey in refrigerated vehicles. Once they arrive at your doorstep, further immediate steps are required to ensure a healthy flower. Please follow our Care and Handling instructions outline and easy step-by-step process on re-hydrating the flowers.
Q. How do I calculate how many stems I should order for my arrangements?
- We invite you to contact one of our master florists. Consultation fees apply.
Q. Who can buy wholesale flowers, fillers, and floral supplies from Foglia d’Oro?
- Our huge selection of grower-fresh wholesale flowers, fillers and greens are available for sale to everyone. Florists, restaurants, hotels, caterers, and wedding planners, can all avail our fantastic selection, low prices, and quick delivery of the finest-quality wholesale flowers and fillers.
Q. Do you have a retail location I can visit?
- No, we ship directly out of the wholesale market and do not have a retail center. Our corporate office is in Bengaluru, India.
Q. Why do the products and prices keep changing?
- We procure our florals from around the world, and keep our website updated with only the products we know we can deliver. The website is also listed with the best prices available each day, as the floral prices are constantly changing due to market exchange rates.
Q. Is floral advice available prior to ordering?
- We want every customer to be satisfied with their order so please do call or email us if you have any questions. We are always happy to discuss orders and the services we provide.
Telephone – +91 9900212889
Email – hello@foglia-doro.com
Q. Are orders guaranteed 100%?
- Yes, we offer a 100% guarantee for all things within our control. Please remember that flowers are highly perishable, time-sensitive products. If you are anticipating bad weather, we recommend factoring this into selecting a delivery date. Foglia d'Oro will not be responsible for damages resulting from inclement weather or extended absence on behalf of the customer. We are also unable to offer a guarantee on delays due to the shipping companies, delays caused by Customs and Agricultural inspections, and acts of God.
Any complaints must be received within 4.5 hours of receiving the flowers at the venue/final point of delivery. Any complaints must be communicated verbally and accompanied with digital pictures displaying all the flowers as delivered to You, within 4.5 hours of receipt of the product. We will gladly work with you to solve any problems and/or concerns.
Q. How can I register with Foglia d’Oro?
- You can easily register yourself to start shopping with Foglia d'Oro by providing us necessary information including: Your Name, E-mail, Mobile No., Address, City, Company Details, etc. We assure you that your information is secure with us. It will help us to contact you regarding your orders and transactions.
Q. How can I track my orders?
- Once you have registered with Foglia d'Oro, the "My Account" section will direct you to your own private account; here you can manage your account details and track your orders.
Q. Can I order from Foglia d'Oro without creating an account?
- No, you cannot purchase from Foglia d'Oro through guest checkout. You must create an account. This is to curb identity theft. Additionally, having a validated account allows us to store your information & preferences, and customize our services to suit your requirements. Having an account at Foglia d'Oro comes in very handy when you want to save multiple delivery addresses, use customer specific promotional discounts, and save your delivery preferences. It also helps you manage your order history properly, and benefit from repeat purchases.
Q. What is the benefit of setting up an account?
There are numerous of benefits to creating an account with Foglia d'Oro. With this account you can:
- Review your favourite products
- Edit your account details and track your orders, e-mails, and promotions
- Check your order history and maintain an address book
Q. What is the 'Cart' option?
- Like shopping carts in a retail store, the Cart helps you keep the things you want at one place, while you continue browsing or leave the site to think over a purchase.
Q. Can I remove products from the cart?
- Yes, if you wish to remove a particular product from your Cart, click on 'Cart.' You will be able to see all products saved in your cart. Click on the 'Remove' button next to the item you wish to remove from your Cart before placing your order.
Q. Are my billing information and e-mail address kept private?
- Yes. Foglia d'Oro respects the privacy of its customers and ensures that all personal information remains completely confidential. It is used solely for the purposes of completing your order. For more information, please refer to our complete Privacy Policy.
Q. Why do you need my telephone number?
- We ship our flowers with reliable international courier companies such as UPS and FedEx. Due to their regulations, we need a valid working phone number in order to ship your product. We also may need to contact you to verify your order information and if we have a problem fulfilling your order. Without a working phone number, we cannot ship your product.
Q. Something is wrong on the website. How do I let you know?
- Mistakes happen! If you notice one on our website, please send us an email at hello@foglia-doro.com
Q. How do I change my account information?
- Please click on the 'My Account' tab located at the top of the webpage. Here, you can log into your account and edit your address and contact details.
Q. Are Foglia d'Oro flowers ever dyed or manipulated to obtain more vibrant colors?
- We do have some products that are spray tinted, dyed, and painted. These products will specify this in the product name or in the product description. Tinting and dying is done to create or enhance colors that are not found naturally. However, most of our flowers receive their beauty the old fashioned way, from nature. Our natural flowers are never dyed or manipulated to obtain more vibrant colors.
Q. Are there any hidden costs on items sold on Foglia d'Oro?
- There are NO hidden charges when you make a purchase on Foglia d'Oro. The quotation prices are final and all-inclusive. The price you see on the quotation page is exactly what you would pay. Delivery charges are not hidden charges and are charged (if at all) extra depending on the shipping policy.
Q. How do I know that my order has been received?
- When you sign and pay online you will receive an e-mail confirmation. If you did not receive an e-mail, simply email us at hello@foglia-doro.com and we can confirm your order for you or send you another email confirmation. When your order has been shipped, you will receive an e-mail from the courier service provider with a tracking number and link to view and track your package from their websites.
Q. Can I order more/less than 50 flowers?
- You may order flowers in differing quantities, as long as the minimum order value of approx INR 10 lakh is met. If you have any special needs or requests, please contact us at: hello@foglia-doro.com
Q. What is the Return Policy at Foglio d'Oro?
- No returns are allowed. However, in case a wrong or defective product has been sent to you, do let us know with photographic proof within 4.5 hours of receiving the flowers at the final point of delivery. We can refund the value for the damaged product. Write to us at hello@foglia-doro.com AND call us at +91 9900212889. In order to process Your claim, We may request digital pictures and/or return of all product (for quality inspection).
Q. Can I cancel my order?
- If you would like to completely cancel your flower order you must do so at least 10 business days prior to your first scheduled delivery date. No cancellations will be accepted within 10 business days of a scheduled delivery date. Many of our products are shipped from European countries, and are often processed for their journey several days prior to the delivery date. Once the product has been shipped, changes are not possible.
If you wish to cancel your Foglia d'Oro order please send an e-mail to hello@foglia-doro.com, with the subject heading CANCEL. Please type your order number along with your name and address in the body of the email. You will receive an email notice verifying cancellation of your order within 48 hours.
Once the cancellation request is received, we will initiate the process of refunding the amount, via the same payment mode that you had used to make the transaction, or through cheque.
Q. How do I make changes to my order?
- All requests to change an existing order must be placed prior to 10 days of your scheduled delivery date. Many of our products are shipped from European Countries and are often processed for their journey several days prior to the delivery date. Once the product has been shipped, changes are not possible.
If you wish to modify your Foglia d'Oro order, please send an e-mail to hello@foglia-doro.com, with the subject heading CHANGES. Please type your order number along with your name and address in the body of the email.
Q. How do I place my order?
- Foglia d'Oro only takes online orders through its website www.foglia-doro.com. The best way to place your order is via our webpage. This way, we receive your information exactly as you enter it. We do not take any orders on phone or via email and we do not have retail outlets. If you are having any problem placing an order, you can call our customer care at +91 9900212889 from Monday to Saturday between 11:00am to 7pm, and we’ll help you place the order. Alternatively, you can write to us at hello@foglia-doro.com any time and we’ll get back to you ASAP.
Q. Do you offer samples?
- We do not offer samples, as smaller quantities in a box could become damaged during shipping. To sample our products, we recommend ordering a small package of flowers for a prior event, such as a bridal shower or birthday party. This allows you to practice with the flowers as well. Due to the fact that you are purchasing Foglia d'Oro at a below wholesale cost and direct from the European grower, the minimum order is 50 Flowers. We do guarantee the superior quality of our flowers.
Q. When should I place my order?
- We suggest you place your flower order at least two weeks to one month prior to your event. Ordering in advance locks in current prices and improves availability chances. Orders come on a first come, first serve basis.
The earliest orders will be fulfilled first. This is very important if a specific variety sells out. Waiting to the last moment could risk that we are sold out of the specific flower you need. After we receive your order, a customer service representative will call you to verify your order. Most importantly, ordering in advance allows you to check this task off your to-do list!
Q. Can I have another copy of the confirmation emailed to me?
- When you submit an online order you will receive an e-mail confirmation. If you did not receive an e-mail, simply contact us via email at hello@foglia-doro.com or give us a call at +91 9900212889 and we can confirm your order for you or send you another email confirmation.
Q. Can I customize my order?
- Foglia d'Oro will try to accommodate all special requests. Please contact us at hello@foglia-doro.com or give us a call at +91 9900212889 with the exact details of how many stems of which flower you would like to order. A team member will respond to your request within 24 hours (1 business day) and assist you in placing your order should it be possible to fulfil.
Q. Do you have a product catalogue that you can mail me?
- All of our sales are conducted via the internet. Our webpage serves as our catalogue and is constantly being updated. We do not offer hard copies. Please visit our webpage to view all our flowers, packages, and pricing. If you are looking for a particular flower and can’t find it on our page, please contact us at hello@foglia-doro.com with the flower name and the number of stems that you want. Since we are constantly in the process of expanding our product selection, we may be in the process of adding this flower, but not yet ready to post it to the page.
Q. How do I order Flowers?
- Find the flowers that you want in the main navigation at the top of the page. You can also shop by flower type in our 'Collections' tab. Once you have found the flowers you want, select the quantity and a shipping date by clicking on the calendar and selecting an available date. Then add to cart and follow the instructions listed.
Q. How long will items stay in my cart?
- Your cart will be saved for 15 days. If you would like to keep your items longer, we suggest you save them to "Wishlist," which will be saved forever, as long as you are signed into your account. You can add products directly to "Wishlist" by clicking on the heart icon against each product.
Q. What happens when a flower is unavailable?
- In every florist's contract is a disclaimer that they cannot guarantee a specific flower because no one can guarantee the bounties of Mother Nature; neither can we. Although uncommon, a flower can go 'off-crop' due to bad weather, bugs, too much sun, too little sun, etc. When this happens, we will pick an equitable substitute. Don't let this stress you out, though.In the event you placed an order for a flower that cannot be harvested, we will provide you with suitable alternatives to choose from, before shipping. We pick subs based on color palette, shape, and price. We will always keep you in the loop if your order requires a sub.All substitutions and changes are only done as a last resort, and only when the reasons for doing so are reasonable and genuine. For example, if a certain bloom is unavailable or the flowers are wilted and not in a condition to grace a wedding function, they are changed out from Foglia d'Oro's website.
Flower Care
Q. What does it mean when the water in the vase turns yellow/foggy?
- If the water in your flower vase becomes discolored you have not correctly prepared your vase water with the flower food. Flower food inhibits the growth of mold and bacteria in your vase water and prevents the common bacteria growth you would encounter with regular tap water. However, if this has occurred, simply discard the foggy vase water, re-cut your flower stems, and prepare your vase anew according to the directions printed on the flower food packets enclosed with your Foglia d'Oro flowers.
Q. How long will my flowers last with proper care?
- Your Foglia d'Oro flowers are fresher than the flowers available in the local florist or supermarket. Since you have purchased Foglia d'Oro flowers directly from the grower, your flowers were cut, packed, shipped, and delivered directly to your doorstep – with no interruptions or middlemen. If you follow the care instruction card enclosed with your shipment, your flowers can last as long as 2 weeks (depending on the flowers) in top form.
Q. My flowers have wilted/turned brown. Is there anything I can do?
- Unfortunately, after a period of time fresh cut flowers will begin to wilt. However, with Foglia d'Oro flowers shipped direct from the grower, you can expect your flowers to last up to two weeks (depending on the flowers) in top form. If your flowers have wilted, or been accidentally placed in direct sunlight for a long period of time (cut flowers tend to last longer in cooler conditions), you can immerse them in a sink full of warm water for 1 to 2 hours, giving them the opportunity to replace any moisture loss they've undergone. If your flowers have turned brown around the edges, simply peel off the offending petals carefully, re-cut the stems, and replace in fresh water.
Q. Is it a possibility for you to run out of flowers?
- We work with the world's foremost growers who ship/transact with thousands of flowers on a monthly basis. Yet, specific varieties may be limited due to high demand or seasonal availability. If we do not have the specific variety that you ordered, we will reach out to discuss alternative varieties and/or colors.
Q. My flowers buds are still closed and my event fast approaching! What can I do?
- If your event date is nearing and your flowers are slow to open, there are several methods that will help them open rapidly. First, you can add sugar into the water mixture. No more than 1 teaspoon of sugar should be placed in each liter of water. Secondly, warm temperatures and natural sunlight will help the flowers open and liven up. Do not place them directly under heaters or in warm drafts. These two suggestions should do the trick to provide you with beautiful blooms in time for your event!
Q. My flowers are opening too fast! What can I do?
- If your flowers are opening too fast and you fear that they may pass their peak by the time of your event, there are several methods to slow down their opening process. First, make sure your flowers are in fresh, cool water. Secondly, place them in a cool, but dry area. A cool refrigerator would be nice but is not necessary. If placing them in the fridge, remove all fruits and vegetables! The chemicals they admit can harm the flowers. Be sure not to freeze them or place them directly in cold drafts (ie, in front of the air condition vent). Finally, keep the flowers in a fairly dark location out of direct sunlight, such as a garage or basement. These suggestions should do the trick to provide you with beautiful blooms in time for your event!
Q. Do I need to keep my flowers in a refrigerator?
- We do not recommend refrigerating flowers, as any variation in the temperature of the refrigerator could damage the flowers. Our flowers have been specially prepared for room temperature. We recommend that you allow your flowers to hydrate in a cool and dry place, away from sunlight, such as a basement or an air conditioned room with the blinds drawn. Yet, if you choose to place the flowers in the refrigerator, please make sure that you remove all fruits and vegetables. The gases that fruits and vegetables emit may damage your flowers.
Q. How do I care for my dried and preserved flowers?
- Dried and preserved flowers are mostly carefree. The main factors that affect them are light or humidity. Direct sunlight can cause flowers to fade, and moisture can be absorbed, making certain flowers "wilt." If the dried flowers end up getting dusty, we recommend using canned air or a blow dryer set to a low cool setting, to clean.
Q. How long will my dried and preserved flowers last?
- It truly depends on the flower. Preserved flowers do tend to last longer, as they have been set in a glycerin bath and dyed. Dried flowers last best when kept out of direct sun and moisture. As long as they are cared for properly, you should get a year or more out of the flowers and foliage.
Shipping
Q. How long will my flowers take to be delivered?
- We coordinate delivery timelines based on your event date. Foglia d'Oro flowers are cut by order directly from the grower, which means your flowers are cut, packed, shipped, and delivered directly to your doorstep – with no interruptions or middlemen. This cuts the wait time significantly, ensuring the freshest flowers and greens.We request you to place your order at least 2 weeks in advance of your event, so we can make the arrangements for your order to be shipped fresh and on time. We are also able to put in a Rush Order, which would take a minimum of 5 days for delivery, from the date of order confirmation.We try our best to accommodate last minute orders, on special request. You can write to us at hello@foglia-doro.com or call us at +91 9900212889.If you have any specific delivery request, please mention the same in the "Delivery Instructions" box during checkout. We shall endeavor, on a best efforts basis, to accommodate the same.
Q. Can I request a specific hour to have my flowers delivered?
- Unfortunately, we are not able to promise an exact delivery time. We ship our flowers on Priority with reliable courier companies such as FedEx or UPS. You may receive your flowers sooner if you are at the beginning of the driver’s route, or later if you are near the end of the route. The night before your delivery date, you will receive an email with the tracking number corresponding to your order. Please contact the service provider for a more exact estimated delivery time to your address.
Q. What is the ideal period to have my flowers delivered?
- Each flower has an ideal delivery date. We will work with you to figure out the ideal period to have your order delivered, based on the individual flowers and flower care that they will require, appropriate to the date of your event.
Q. Do I need to sign or be present for my flower delivery?
- Yes, flower deliveries require a signature. Generally, courier companies will not leave boxes out, due to risk of theft or outdoor temperature which can prematurely wilt flowers. If you will be unavailable, we recommend having the flowers delivered to your work, neighbor, or local courier station where an authorized signer could be available. Please present your tracking number and appropriate ID to receive your order.If you would prefer to hold your flowers for pickup at the nearest courier facility, contact us and we will help coordinate your request. Please contact the courier company to find out which station is closest to your address, and also ask them about their hours for package pickup. There will be an additional fee to holding your order as the flowers will need to be maintained at an ideal temperature. Any request to hold an order for pickup must be intimated to us at least a week in advance to allow us to make preparations for the same.
Q. Why did my flower order arrive in multiple boxes?
- Not all wholesale flowers are grown in the same farm or country. Therefore, flowers will be packed and shipped from the appropriate farm. As a result, we are unable to ship some orders in a single box. In some cases, the same farm may send multiple boxes, provided the stem count is high.
Q. What should I do if I am missing part of my order?
- Since wholesale flowers might originate from different locales, your order might arrive at different times due to the courier company or customs processing times. If you are missing part of your order, please refer to your tracking numbers for lookup and latest status. Call us if you require further assistance in tracking down your boxes.
Payment
Q. Do you provide a Cash on Delivery (COD) option?
- No, we do not provide COD option.
Q. What type of payment do you accept?
Foglia d'Oro provides a wide variety of payment options ranging from cards to Paypal. Below is a complete list of payment options that you can use at Foglia d'Oro:
- Credit cards: We accept all credit cards including Visa, Master, Maestro, & American Express. We also accept all domestic & international credit cards.
- Debit cards: We accept all debit cards including Visa, Master, & Maestro. We also accept all domestic & international debit cards.
- Internet banking: We accept net banking payments for all domestic accounts. We do not offer net banking facility for international accounts.
- PayPal: We accept payment through PayPal.
- Razorpay: We accept payment through Razorpay.
If you face any payment related issues, please immediately call our customer care at +91 9900212889 from Monday to Saturday between 11:00am to 7pm.If none of these payment options work for you or your company, please contact us to discuss other, less common payment options.
Q. I have been charged twice. Could I get a refund?
- Chances are that you were NOT charged twice. Many times, when someone is having problems placing an order, they submit their information more than once. We receive these "problem" orders with a red flag, and do not process them without first calling you to discuss the problem. However, all new orders automatically enter into the payment process. This means that all orders will appear on your credit card as "Pending Transactions."These charges are "held" on your credit card but will not be deducted unless we clear it as a confirmed order. Confirmed orders are charged at the close of each business day. At this time, any pending transactions are released from all banks. This amount should re-appear on your card after 24hrs, depending on your bank's policies.However, if you feel that your credit card truly was charged extra, please contact us and we will help you to resolve this issue.
Q. Can I pay for my order once it has been shipped?
- Full payment must be received 7 days prior to shipment – for Regular Orders, or at the time of order confirmation – for Rush Orders. Free cancellation may be applicable up to 7 days before shipping is initiated.
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